While my main focus here is online retailers, I would venture to guess there are similarities for all online advertisers. As always, there are exceptions to the rule, but these are not the only hot topics. Please feel free to add your own (whether completely serious, in jest, or somewhere in between).
- Shifting marketing dollars to performance-based channels – email, paid search, affiliates, & search engine optimization (SEO). The latter wouldn’t require much of an incremental investment if people simply adhered to the principles of good copywriting & building structurally sound web sites. SEO is not that simple, but those 2 sure cover a lot.
- Realizing the rise in average cost-per-click on search engines was up higher than it should have been.
- Considering investing in things that will improve conversion, user experience, & customer service.
- Determining how to best reach customers on a more micro level (customized & more personal interactions)
- Asking you to do more with less.
If none of this is going on, I would say you are either extremely lucky or in big trouble. The former because you (& your client) are then, somehow, isolated from the current economic factors. The latter because your client is considering bringing things in-house or are talking to other, cheaper, agencies. Or it could be because you simply suck…I know a few agencies that fit that bill.
As a Friday bonus, I’ve included a translation of the above for the cynics…
- The byproduct of performing your necessary due diligence.
- Digging a bit deeper to understand the cause of rising costs.
- What you should’ve been doing all along…how dare you treat your existing customers like commodities.
- Building & maintaining loyalty in an increasingly competitive space.
- What most like to call Doing Your Job.
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