Comments on: Having It My Way? http://brianbranca.com/2008/03/having-it-my-way/ facilitating communication through interactive media Sat, 22 Nov 2008 07:18:07 +0000 http://wordpress.org/?v=2.6.2 By: brian http://brianbranca.com/2008/03/having-it-my-way/#comment-9 brian Mon, 24 Mar 2008 16:33:56 +0000 http://brianbranca.com/2008/03/having-it-my-way/#comment-9 Great example! I am one who will also go out of my way (whether it be additional money or time spent) for a better experience. I know not everyone thinks this way, but we are definitely not a silent majority. Great example! I am one who will also go out of my way (whether it be additional money or time spent) for a better experience. I know not everyone thinks this way, but we are definitely not a silent majority.

]]> By: Colin http://brianbranca.com/2008/03/having-it-my-way/#comment-8 Colin Mon, 24 Mar 2008 03:53:27 +0000 http://brianbranca.com/2008/03/having-it-my-way/#comment-8 It's often plainly visible how management effects what happens at the counter (and in the back). There are three Subway restaurants in my area. The first two are owned by the same jerk who treats his employees and customers like obstacles to his paycheck. The third is owned by a very nice guy who gets his team motivated to make the best sandwiches they can make. When I want a sandwich, I drive past the first two Subways to visit the third. It’s often plainly visible how management effects what happens at the counter (and in the back). There are three Subway restaurants in my area. The first two are owned by the same jerk who treats his employees and customers like obstacles to his paycheck. The third is owned by a very nice guy who gets his team motivated to make the best sandwiches they can make.

When I want a sandwich, I drive past the first two Subways to visit the third.

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